How can we help?

Questions before you buy, help with a license, or anything else. Write to us and we'll get back to you quickly.

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What to include

Before you buy: LoQuill needs an Apple Silicon Mac (M1 or newer) on macOS 15 or later. Not sure about yours? Send your chip, memory, macOS version and how you plan to use it, or check your Mac first.
Setup or dictation problems: Your LoQuill version, Mac chip and memory, macOS version, the app you were dictating into and the step that failed. The setup help guide covers the common fixes.
Moving to a new Mac: Your purchase details. Uninstall LoQuill from the old Mac and we'll reset your active seat so your key works on the new one.
Refunds: Within 14 days of purchase, send your Polar Order ID, Mac model, macOS version and what didn't work for you.

Lost your license key? Open the Polar confirmation email and click “Access purchase” to see it in the customer portal.